Free Shipping to 48 states on Orders over $149!

frequently asked questions

FREE  SUPER SAVER SHIPPING is 5-7 Business Days Transit Time (production time  is not included and will vary by product, size, and quantity). Product  total must be a minimum of $149.00 (BEFORE taxes and AFTER any discounts  are applied). **ONLY APPLIES TO THE 48 CONTIGUOUS STATES** If your  order is eligible for FREE SHIPPING, it will automatically be applied at  checkout. NO DISCOUNT CODE NEEDED! Free SUPER SAVER SHIPPING is not  eligible on orders shipping to Hawaii and Alaska.


FAQ: Social-Signs Specific
Q. What are Social Sign frames?
A. Well, in short, they are GIANT Photo Booth Props for special events.

Q. What can I use these for?
A.  Just about anything! Social Signs are great for photo opportunities at  ANY event! Parties, Weddings, Nightclubs, Festivals, Conferences, Trade  Shows, Art Galleries, Sporting Events, Networking Events, School Events,  and more. Your guests will love them!
 

Q. What material do you print on?
A.  For our special Social-Signs Frames, we digitally print on a sturdy  coroplast material, which makes for a sturdy, lightweight, portable  board. They are 4mm thick which is sturdy but still lightweight enough  to carry around anywhere.
 

Q. Will the flash off my camera cause a glare?
Nope! We print these in Matte Finish.
 

Q. Can I use these outdoors?
A.     Yep! The ink and board material are weather resistant.
 

Q. What are the sizes of your Social-Signs?
A. We have 4 options:
1. Small: 18” x 24” (Fits up to 2 people)
2. Medium: 24” x 36” (Fits up to 3-4 people)
3. Large: 34” x 46” (Fits up to 6 people)**
4. Jumbo: 44" x 46" (Fits up to 8 people)**
**Applies to most Social Sign Props in select materials
 

Q. How fast can I get my order for my Social-Sign photo booth prop?
A.  Standard Production time: 2-4 Business Days (starts after proof approval)

  • We do offer upgraded Turnaround available as an Add-On and expedited shipping options available at checkout. Fees for Next Day turnaround will vary by size, must select the appropriate option. 
  • PLEASE NOTE: THE ORDER MUST BE PLACED AND THE PROOF APPROVED (OR SKIPPED) BY THESE CUT OFF TIMES TO FOLLOW THESE TURNAROUND TIMES***** 
    • 2-3 Business Days - Cut off time of 11pm CST for the order to be produced and ship out within 2-3 business days (from proof approval)
    • 1-2 Business Days - Cut off time of 5pm CST for the order to be produced and ship out within 1-2 business days (from proof approval)
    • Next Day - Cut off time of 2pm CST for the order to be produced and ship out the next business day (from proof approval)
    • Same Day - Cut off time of 10am CST for the order to be produced and shipped the same day (from proof approval)
    • Turnaround times: (Standard production turnaround from proof approval and transit time included)  

PLEASE NOTE: THE ORDER MUST BE PLACED AND THE PROOF APPROVED (OR SKIPPED) BY THESE CUT OFF TIMES TO FOLLOW THESE TURNAROUND TIMES***** 


Turnaround/Shipping times with standard turnaround:

  • STANDARD (7-10 business days)
  • FASTER (4-6 business days)
  • RUSH (3-5 business days) 
  • HAWAII/ALASKA (8-12 business days)
  • SUPER SAVER (7-12 business days) 

***ALL  orders go into production the NEXT BUSINESS DAY, once we receive a  proof approval. Our turnaround cut off varies by product, size and quantity. Social Signs is not responsible for delayed  production due to customer artwork issues such as low resolution, non  proportional, and missing or incomplete artwork files, etc.


IMPORTANT:  Please carefully review your proof for any mistakes, and please let  your graphic designer know of any mistakes. Once you approve the proof,  you are approving artwork as-is and no changes may be made after the  proof is approved. All attachments, ideas, copies and proofs transmitted  between Social Signs and you, the client, are the property of the  creator until those rights are transferred by way of payment for the  services or handwritten or understood permission to use said property is  expressed. 

***Please note that all colors in proofs are for  representation only. Monitors and desktop printers will not accurately  represent digitally printed colors. Please contact us if you have any  questions. *

Q. How do I customize my sign?
A. Once  you select your favorite Social Sign, choose the size, choose the  turnaround time and make sure to include in the notes the custom  information wanted on your custom sign.
 

Q. Are there any limitations when customizing my Social-Sign?
A. No limitations. You can be as creative as you want to be.
 

Q. Can I purchase a Social-Sign for a friend and can you guys ship it to them directly?
A.  Absolutely! After you customize your sign, just enter your friend's  shipping address during checkout. It will be shipped directly to them.
 

Q. Can I return or receive a refund for my sign after I have received it?
A. If  your Social Sign is damaged (which it shouldn't be!), send us a picture  of the damaged Social-Sign within 2 business days upon the receipt of  your order and we will ship you a brand new one.
 

Q. How do you ship your signs?
A. Signs are securely packaged in a box, handled and shipped with care. We use UPS for all Social Sign photo booth props.
 

Q. If I am from Hawaii or Alaska, can I still have a Social Sign delivered to me?
A. Absolutely! Please make sure to select the appropriate shipping option specifically for Hawaii or Alaska at checkout. 
 

Q. Can I order a Social Sign if I live outside of the United States? Do you ship internationally?
A. At  this time we can ONLY ship to the US on our website. We sincerely  apologize for any inconvenience. However, we do offer shipping to Puerto Rico and Canada on our Etsy Shop.

Q. Can you print other custom designs that are not listed on your site?
A. Shoot us an email and let us know about your idea. Email us at: info@social-signs.com
 

Q. Will I get a preview of my custom sign design?
A. You  can absolutely receive one! Select the option for a proof and you will  receive an email with the design proof within 24 business hours after  placing your order (times may vary).

IMPORTANT: Please carefully  review your proof for any mistakes, and please let your graphic designer  know of any mistakes. Once you approve the proof, you are approving  artwork as-is and no changes may be made after the proof is approved.  All attachments, ideas, copies and proofs transmitted between  Social Signs and you, the client, are the property of the creator until  those rights are transferred by way of payment for the services or  handwritten or understood permission to use said property is expressed. 

***Please  note that all colors in proofs are for representation only. Monitors  and desktop printers will not accurately represent digitally printed  colors. Please contact us if you have any questions. *

General Service: Signs & Prints

Q: Do you color match?
A: We do not color match nor can we guarantee a color match.

Q: Do you print using any Spot or Pantone colors at Social-Signs?
A: No, we print only 4 color process (CMYK). Please convert Pantone or Spot to CMYK if those were originally used. 
 

Q: What size are your grommets?
A: Grommets are placed every 2' standard. We use grommets that are approximately 3/8’'.

Q: Order cancellation
A: An order can be cancelled PRIOR to entering into production for MOST orders. Please make sure to send an email to info@social-signs.com  IMMEDIATELY to check if an order can be cancelled. For custom designed  orders, the order CANNOT be cancelled once any revisions have been made  to the initial (first) proof. If no proof has been given, you are  entitled to a 100% refund. Once revisions have been made to  the initial (first) proof, you may still cancel the order, but only a  50% refund will be processed. 50% will go towards designers fees. ***We  cannot cancel orders placed for our specialty photo props.***

Q: What is the recommended font size for my banner or sign to be viewed from a distance?
A: This depends on what the final output size will be, and its' viewing distance.
 

Q: Do you offer hemmed edges?
A:  Yes we do. Our standard finishing for banners is a rolled double  stitched hem. We also offer other finishing services upon request. Fees  may apply, and will vary by request.
 

Q: What are the recommendations for cleaning and storing my banner?
A:  To clean banner, lay the banner on a flat surface to begin process.  Then use a rag or cloth and some warm water with some mild dish washing  soap. Please advise: Do not use any harsh abrasive or petroleum type  cleaners. Clean and dry each side before storing. You must ensure it is  completely dry prior to roll up and storage. Place your banner back in  box and store it flat, not vertical. If it is standing up vertically, it  may wilt and warp causing wrinkles over time.
 

Q: How will you ship my banners and signs?
A:  All banner and sign shipments will be made by FedEx or UPS. Since FedEx  and UPS have some restrictions All banners eight feet and under on  their shortest side will be rolled and shipped in standard corrugated  boxes.  All banners over eight feet on their shortest side will be  folded and shipped in a square box. All other items will be boxed and  shipped accordingly. 

Q: Do you offer a design service?
A:  Yes, we offer a top notch professional and affordable design service.  Design turnaround varies by requests. Most simple designs have a 24-48  hour turnaround time. Complex requests will require more time.  Social Signs must have written final design proof approval before the  order will go into production. 

Design Service:  Fees will vary by request(s) and product(s). Orders MUST be placed  before a design will be created. It will cause delayed production and  shipping times due to varying design turnaround times. Most design  service fees are for ONE design with up to 3 revisions/proofs. At this  time, we are not designing logos or redrawing any logos or clip art. You  will need to provide high resolution images to be implemented into your  design to ensure a good print quality, or we will print as is. Please  send any examples, logos, or images, and any important information or  instructions to info@social-signs.com and if applicable please reference the order number.

Q. How much is shipping?
A.  Shipping rates will vary product size and weight and will reflect at  check out. We offer FREE SUPER SAVER SHIPPING for all eligible orders  OVER $149! (See below for more details)

Q. How can I qualify for free shipping?
A.  Product total must be a minimum of $149.00 (BEFORE taxes and AFTER any  discounts are applied). **ONLY APPLIES TO THE 48 CONTIGUOUS STATES** If  your order is eligible for FREE SHIPPING, it will automatically be  applied at checkout. NO DISCOUNT CODE NEEDED! Free SUPER SAVER SHIPPING  is not eligible on orders shipping to Hawaii and Alaska.

Q. Do you offer store or self pickup for orders?
A. We  apologize for any inconvenience. We are an Online printing company and  we only ship our products directly from our production facility. We do  not have a store front nor do we offer a self pickup option at this  time. We apologize for any inconvenience.

Q. Do you have any promotions or discount codes to use on my order?
A.  We always offer 5% off of ANY order with the discount code  "Social-Signs" and FREE SHIPPING for ANY order over $149 (**restrictions  apply**). Please feel free to contact us and ask about quantity discounts. Quantity discounts will vary by product and quantity ordered.  Certain products are not eligible for quantity discounts. Most quantity  discounts require a minimum order of 10-15 and will only apply to the  EXACT same product, size, and designs only.

Artwork: Answers
Q:  How do I submit multiple files when they are all for the same job?
A:  You can submit multiple files one by one, or you have the option of  uploading a zip file. You can send files via dropbox, google drive, and  hightail. Please specify product, size, and any other important options  or information referencing each artwork file. Upload your artwork file(s) here.

Q:  Will I receive a proof?
A:  Please make sure to select the proof option and/or place a proof  request in special instructions. If you would like a proof BEFORE you  place your order. Please email your files and/or file links to info@social-signs.com  and request a proof. Please allow up to 24 business hours to receive a  proof back (times may vary). Please specify product, size, and any other  important options or information referencing each artwork file. The  maximum file size for a proof is 100 mb. Upload your artwork files here.

Note:  Proofing may delay the order, since we do not proceed with the order  until we have a proof approval sent to us via email (please reference  the order number). It may be best to send us files and receive a proof  prior to placing the order. We print everything as-is. There will only  be a print quality check when a proof is requested.
 ***Please note  that all colors in proofs are for representation only. Monitors and  desktop printers will not accurately represent either screen printed or  digitally printed colors. Please contact us if you have any questions.  ***

Q:  Is there a maximum file size?
A: The maximum file upload size is 20 mb and the maximum file size for a proof is 100 mb. We cannot accept files over 2gb.
 

Q:  What file types do you accept?
A:  PDF PREFERRED. We also accept JPG, JPEG, PSD, AI, and EPS. PLEASE MAKE SURE FILES ARE FLATTENED. Social Signs will not be held  responsible if you submit any other format and experience an undesired  outcome in your print. 
 

Q:  What file specifications do you recommend for fast processing?
A:  Vector preferred, but JPG or PDF are also good. Minimum 150 dpi  resolution to ensure print quality. 100% of final print size. We print  everything as-is and you will only be notified of artworks issues if a  proof is requested.

Q:  Do I need bleed or crop marks for my files?
A: No  bleed or crop marks, artwork must match the order requested. This is in  reference to most products, but certain products will require a bleed.  This will specified in product details.
 

Q: My artwork file contains transparency, will it print ok?
A: No, please be advised to flatten all files.
 

Q: What is the difference between raster and vector?
A: Raster graphics are composed of pixels such as GIF or JPEG,
it is an array of pixels with various colors, which together for an image. Vector graphics  are composed of paths or lines that are straight or curved such as an  .EPS file or Adobe Illustrator file. Because vector graphics are not  made of pixels, they can be resized without losing quality. Raster  graphics can become blocky since pixels increase the size since the  pixels increase in size as the image is made larger.
 

Q: Do you print borders?
A: Yes,  Borders are able to print but not recommended since borders vary from  batch to batch and in effect make exact cuts difficult. We will not  reprint an order with borders of varying widths.
 

Q: Rich Black Values
A: We recommend using C-60 M-40 Y-40 K-100
 

Q: How can I make sure my blues do not come out purple?
A: When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values. 
100% C 100% M 0% Y 0% K
 

Blue  is close to purple in the CMYK spectrum. Remember, use a low amount of  magenta whenever using high amounts of cyan to avoid purple.
EXAMPLE: C-100 M-70 Y-0 K-0
 

Q: What color mode should my files be?
A: If  you send us an RGB file, there is a chance that a color shift may occur  and you may not be satisfied with your job. You should always start and  finish your designs in CMYK color mode. This does not apply to canvas  print orders. Please provide your files for canvas in RGB.

Q: What is overprint, and how can it ruin my file?
A: Overprint intentionally overlaps inks. Since it may cause unexpected results, it is best to turn all overprint objects off.
 

Reprint and Refund Policy
RE-PRINT  & REFUND - ***Please be noted that all orders are custom orders and  there is no resell value for any returned jobs therefore all sales are  final. If you need to cancel an order, please first check the order  status by emailing info@social-signs.com. No refunds will be made if the  status is in production.***
 

PLEASE PROOFREAD ALL ARTWORK  CAREFULLY. It is the responsibility of the customer to approve color,  style, shape, proportion, spelling, and resolution of  graphics. Social-Signs doesn’t do any changes to customer files, and is  not held responsible. No refunds.
 ***Please note that all colors in  proofs are for representation only. Monitors and desktop printers will  not accurately represent either screen printed or digitally printed  colors. Please contact us if you have any questions. *

However,  if there is any production related defects on the job you have  received, we would be glad to assist you re-printing your job at no  additional cost with ground shipping or the original selected pickup  method. You should contact Social-Signs at info@social-signs.com within 2 business day after  you receive your order to report any defects found in the ordered  product for your claim to be approved by a Social-Signs  representative. If you do not contact us within that time frame we will  assume that your job was correct at the time of receipt. You may have to  ship the entire quantity to us within three business days. There are  other exceptions with refunds when concerning shipping. Please view  Shipping & Returns.
The following are some guidelines and examples of issues that do not constitute grounds for a refund or reprint of a product:
    •     Products that experienced a color shift during the conversion to  CMYK format, for example as a result of having been submitted by the  customer in RGB or PMS Pantone colors.
   •     Products that  experienced images or print that is fuzzy, pixilated or otherwise  distorted as a result of the customer providing artwork that is not at a  minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
    •     Products that do not exactly match color or ink density.  Social-Signs does not color match or match customer specified ink  density.
   •     Products that are 1"-2" off than the size ordered. This is not uncommon in large format printing.
 

Shipping & Returns
Social Signs is not responsible for 3rd party's delay or damages to the product during shipping.  It is the customer’s responsibility to allow sufficient time when  placing an order for time sensitive materials. If there is a delay or  damage concerning your product, please contact us at info@social-signs.com so that we may contact FedEx or UPS and possibly file a claim.
 

All banner and sign shipments will be made by FedEx or UPS.  Since FedEx/UPS have some restrictions, all banners less than 8 feet on  their shortest side will be rolled and shipped in standard corrugated  boxes. All banners over 8 feet on their shortest side will be folded and  shipped in a square box. All other items will be boxed and shipped  accordingly. You can upgrade shipping if it is requested before 12 pm  CST on the day your order will be shipped out.
Refund policy for  design services/requests:If you have NOT received the initial proof, you  are entitled to a 100% refund. If you have received the initial proof  (ONLY the first proof with no revisions), you may receive a 50% refund.  50% goes towards designers fees. Once any revisions have been made to  the initial proof OR the final design file has been given.  We will NOT  be able to cancel the order OR process a refund of any amount once a  revised proof has been sent. Please let us know if there are any issues  with the final design and we will do our best to make it right. 

CANCELLATIONS:  If you need to cancel an order, please first check the order status by  contacting us via messaging or emailing  info@social-signs.com. No  cancellations or refunds will be made if the status is in  production.*** 


**Orders cannot be cancelled once the order is in production, or any revisions have been made to the initial proof.***
***Partial  refund of 50% of order total will be given if an order is cancelled  after the initial (first) proof has been given, and the status is NOT in  production. The 50% goes towards designers fees. ***Once any revisions  have been made to the initial (first) proof, the order cannot be  cancelled, and no refunds can be made.***

***ORDERS FOR ANY OF OUR SPECIALTY PHOTO PROPS CANNOT BE CANCELLED AT ANY TIME FOR ANY REASON***

PLEASE NOTE: Customers  assume all legal liability regarding our permission to edit, use,  and/or print existing logos/images/files. Social Signs is not legally  liable for any of the files/images/logos/pictures that we are provided  by the purchaser to include in custom designs, edits, and/or prints.

FREE SUPER SAVER SHIPPING  is 5-7 Business Days Transit Time (production time is not included and  will vary by product, size, and quantity). Product total must be a  minimum of $149.00 (BEFORE taxes and AFTER any discounts are applied).  **ONLY APPLIES TO THE 48 CONTIGUOUS STATES** If your order is eligible  for FREE SHIPPING, it will automatically be applied at checkout. NO  DISCOUNT CODE NEEDED! Free SUPER SAVER SHIPPING is not eligible on  orders shipping to Hawaii and Alaska.