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Policies

Privacy Notice

This privacy notice discloses the privacy practices for Social Signs LLC and our website; https://social-signs.com/.  This privacy notice applies solely to information collected by this  website, except where stated otherwise. It will notify you of the  following:


What information we collect;

  •     With whom it is shared;
  •     How it can be corrected;
  •     How it is secured;
  •     How policy changes will be communicated; and
  •     How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We  only have access to/collect information that you voluntarily give us via  email or other direct contact from you. We will not sell or rent this  information to anyone. 


We will use your information to respond to you, regarding the reason  you contacted us. We will not share your information with any third  party outside of our organization, other than as necessary to fulfill  your request, e.g., to ship an order.


Unless you ask us not to, we may contact you via email in the future  to tell you about specials, new products or services, or changes to this  privacy policy. 


Your Access to and Control Over Information
 

You may  opt out of any future contacts from us at any time. You can do the  following at any time by contacting us via the email address or phone  number provided on our website:


  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data

 

Orders
 

We request information from you on our order  form. To buy from us, you must provide contact information (like name  and shipping address) and financial information (like credit card  number, expiration date). This information is used for billing purposes  and to fill your orders. If we have trouble processing an order, we'll  use this information to contact you.


Sharing
 

We share aggregated demographic information  with our partners and advertisers. This is not linked to any personal  information that can identify any individual person.

And/or:
 

We use an outside shipping company to ship  orders, and a credit card processing company to bill users for goods and  services. These companies do not retain, share, store or use personally  identifiable information for any secondary purposes beyond filling your  order.

And/or:
 

We partner with another party to provide  specific services. When the user signs up for these services, we will  share names, or other contact information that is necessary for the  third party to provide these services. These parties are not allowed to  use personally identifiable information except for the purpose of  providing these services.


Security
 

We take precautions to protect your  information. When you submit sensitive information via the website, your  information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data),  that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of  your web browser, or looking for "https" at the beginning of the address  of the web page.

While we use encryption to protect sensitive information transmitted  online, we also protect your information offline. Only employees who  need the information to perform a specific job (e.g. billing or customer  service) are granted access to personally identifiable information. The  computers/servers on which we store personally identifiable information  are kept in a secure environment.

Cookies
 

We use "cookies" on this site. A cookie is a piece of data stored on a  site visitor's hard drive to help us improve your access to our site and  identify repeat visitors to our site. For instance, when we use a  cookie to identify you, you would not have to log in a password more  than once, thereby saving time while on our site. Cookies can also  enable us to track and target the interests of our users to enhance  their experience on our site. Usage of a cookie is in no way linked to  any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g.,  advertisers). However, we have no access to or control over these  cookies.


Links
 

This web site contains links to other sites.  Please be aware that we are not responsible for the content or privacy  practices of such other sites. We encourage our users to be aware when  they leave our site and to read the privacy statements of any other site  that collects personally identifiable information.


Surveys & Contests
 

From time-to-time our site  requests information via surveys or contests. Participation in these  surveys or contests is completely voluntary and you may choose whether  or not to participate and therefore disclose this information.  Information requested may include contact information (such as name and  shipping address), and demographic information (such as zip code, age  level). Contact information will be used to notify the winners and award  prizes. Survey information will be used for purposes of monitoring or  improving the use and satisfaction of this site.


Notification of Changes

Any updates or changes to this policy will be emailed to existing or past clients and be posted at the top of this page.


If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at  info@social-signs.com

Reprint and Refund Policy

***Please be noted that all orders are custom orders  and  there is no resell value for any returned jobs therefore all sales  are  final. If you need to cancel an order, please first check the order   status by emailing info@social-signs.com. No refunds will be made if the  status is in production.***
 

PLEASE PROOFREAD ALL ARTWORK  CAREFULLY. It  is the responsibility of the customer to approve color,  style, shape,  proportion, spelling, and resolution of  graphics. Social-Signs doesn’t  do any changes to customer files, and is  not held responsible. No  refunds.


 ***Please note that all colors in  proofs are for representation only.  Monitors and desktop printers will  not accurately represent either  screen printed or digitally printed  colors. Please contact us if you  have any questions. *
 

However,  if there is any production related  defects on the job you have  received, we would be glad to assist you  re-printing your job at no  additional cost with ground shipping or the  original selected pickup  method. You should contact Social Signs at info@social-signs.com within 2 business day after   you receive your order to report any defects found in the ordered   product for your claim to be approved by a Social-Signs   representative. If you do not contact us within that time frame we will   assume that your job was correct at the time of receipt. You may have  to  ship the entire quantity to us within three business days. There are   other exceptions with refunds when concerning shipping. Please view   Shipping & Returns.
The following are some guidelines and examples of issues that do not constitute grounds for a refund or reprint of a product:
    •     Products that experienced a color shift during the conversion  to  CMYK format, for example as a result of having been submitted by the   customer in RGB or PMS Pantone colors.
   •     Products that  experienced images or print that is fuzzy,  pixilated or otherwise  distorted as a result of the customer providing  artwork that is not at a  minimum of 300 DPI at 1:1 ratio (or 100%)  and/or in CMYK mode.
    •     Products that do not exactly match color or ink density.   Social-Signs does not color match or match customer specified ink   density.
   •     Products that are 1"-2" off than the size ordered. This is not uncommon in large format printing.

Shipping, Returns, & Cancellation Policies

 

Social Signs is not responsible for 3rd party's delay or damages to the product during shipping.   It is the customer’s responsibility to allow sufficient time when   placing an order for time sensitive materials. If there is a delay or   damage concerning your product, please contact us at info@social-signs.com so that we may contact FedEx or UPS and possibly file a claim.
 

All banner and sign shipments will be made by FedEx or UPS.   Since FedEx/UPS have some restrictions, all banners less than 8 feet  on  their shortest side will be rolled and shipped in standard  corrugated  boxes. All banners over 8 feet on their shortest side will  be folded and  shipped in a square box. All other items will be boxed  and shipped  accordingly. You can upgrade shipping if it is requested  before 12 pm  CST on the day your order will be shipped out.
Refund policy for  design services/requests:If you have NOT received the  initial proof, you  are entitled to a 100% refund. If you have received  the initial proof  (ONLY the first proof with no revisions), you may  receive a 50% refund.  50% goes towards designers fees. Once any  revisions have been made to  the initial proof OR the final design file  has been given.  We will NOT  be able to cancel the order OR process a  refund of any amount once a  revised proof has been sent. Please let us  know if there are any issues  with the final design and we will do our  best to make it right. 
 

CANCELLATIONS:  If you need to cancel an order, please first check the order status by  contacting us via messaging or emailing  info@social-signs.com. No  cancellations or refunds will be made if the status is in  production.*** 

**Orders cannot be cancelled once the order is in production, or any revisions have been made to the initial proof.***
***Partial  refund of 50% of order total will be given if an order is  cancelled  after the initial (first) proof has been given, and the  status is NOT in  production. The 50% goes towards designers fees.  ***Once any revisions  have been made to the initial (first) proof, the  order cannot be  cancelled, and no refunds can be made.***
 

***ORDERS FOR ANY OF OUR SPECIALTY PHOTO PROPS CANNOT BE CANCELLED AT ANY TIME FOR ANY REASON***
 

PLEASE NOTE: Customers   assume all legal liability regarding our permission to edit, use,   and/or print existing logos/images/files. Social Signs is not legally   liable for any of the files/images/logos/pictures that we are provided   by the purchaser to include in custom designs, edits, and/or prints.
 

FREE SUPER SAVER SHIPPING   is 5-7 Business Days Transit Time (production time is not included and   will vary by product, size, and quantity). Product total must be a   minimum of $149.00 (BEFORE taxes and AFTER any discounts are applied).   **ONLY APPLIES TO THE 48 CONTIGUOUS STATES** If your order is eligible   for FREE SHIPPING, it will automatically be applied at checkout. NO   DISCOUNT CODE NEEDED! Free SUPER SAVER SHIPPING is not eligible on   orders shipping to Hawaii and Alaska.