This privacy notice discloses the privacy practices for Social Signs LLC and our website; https://social-signs.com/. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
What information we collect;
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Notification of Changes
Any updates or changes to this policy will be emailed to existing or past clients and be posted at the top of this page.
***Please be noted that all orders are custom orders and there is no resell value for any returned jobs therefore all sales are final. If you need to cancel an order, please first check the order status by emailing firstname.lastname@example.org. No refunds will be made if the status is in production.***
PLEASE PROOFREAD ALL ARTWORK CAREFULLY. It is the responsibility of the customer to approve color, style, shape, proportion, spelling, and resolution of graphics. Social-Signs doesn’t do any changes to customer files, and is not held responsible. No refunds.
***Please note that all colors in proofs are for representation only. Monitors and desktop printers will not accurately represent either screen printed or digitally printed colors. Please contact us if you have any questions. *
However, if there is any production related defects on the job you have received, we would be glad to assist you re-printing your job at no additional cost with ground shipping or the original selected pickup method. You should contact Social Signs at email@example.com within 2 business day after you receive your order to report any defects found in the ordered product for your claim to be approved by a Social-Signs representative. If you do not contact us within that time frame we will assume that your job was correct at the time of receipt. You may have to ship the entire quantity to us within three business days. There are other exceptions with refunds when concerning shipping. Please view Shipping & Returns.
The following are some guidelines and examples of issues that do not constitute grounds for a refund or reprint of a product:
• Products that experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors.
• Products that experienced images or print that is fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
• Products that do not exactly match color or ink density. Social-Signs does not color match or match customer specified ink density.
• Products that are 1"-2" off than the size ordered. This is not uncommon in large format printing.
Social Signs is not responsible for 3rd party's delay or damages to the product during shipping. It is the customer’s responsibility to allow sufficient time when placing an order for time sensitive materials. If there is a delay or damage concerning your product, please contact us at firstname.lastname@example.org so that we may contact FedEx or UPS and possibly file a claim.
All banner and sign shipments will be made by FedEx or UPS. Since FedEx/UPS have some restrictions, all banners less than 8 feet on their shortest side will be rolled and shipped in standard corrugated boxes. All banners over 8 feet on their shortest side will be folded and shipped in a square box. All other items will be boxed and shipped accordingly. You can upgrade shipping if it is requested before 12 pm CST on the day your order will be shipped out.
Refund policy for design services/requests:If you have NOT received the initial proof, you are entitled to a 100% refund. If you have received the initial proof (ONLY the first proof with no revisions), you may receive a 50% refund. 50% goes towards designers fees. Once any revisions have been made to the initial proof OR the final design file has been given. We will NOT be able to cancel the order OR process a refund of any amount once a revised proof has been sent. Please let us know if there are any issues with the final design and we will do our best to make it right.
CANCELLATIONS: If you need to cancel an order, please first check the order status by contacting us via messaging or emailing email@example.com. No cancellations or refunds will be made if the status is in production.***
**Orders cannot be cancelled once the order is in production, or any revisions have been made to the initial proof.***
***Partial refund of 50% of order total will be given if an order is cancelled after the initial (first) proof has been given, and the status is NOT in production. The 50% goes towards designers fees. ***Once any revisions have been made to the initial (first) proof, the order cannot be cancelled, and no refunds can be made.***
***ORDERS FOR ANY OF OUR SPECIALTY PHOTO PROPS CANNOT BE CANCELLED AT ANY TIME FOR ANY REASON***
PLEASE NOTE: Customers assume all legal liability regarding our permission to edit, use, and/or print existing logos/images/files. Social Signs is not legally liable for any of the files/images/logos/pictures that we are provided by the purchaser to include in custom designs, edits, and/or prints.
FREE SUPER SAVER SHIPPING is 5-7 Business Days Transit Time (production time is not included and will vary by product, size, and quantity). Product total must be a minimum of $149.00 (BEFORE taxes and AFTER any discounts are applied). **ONLY APPLIES TO THE 48 CONTIGUOUS STATES** If your order is eligible for FREE SHIPPING, it will automatically be applied at checkout. NO DISCOUNT CODE NEEDED! Free SUPER SAVER SHIPPING is not eligible on orders shipping to Hawaii and Alaska.